NetSmartz FAQ's
Trilogy Networks is not currently providing technical support for the NetSmartz program. Feel free to browse through these FAQs though.

FAQs

1. I cannot change between English and Spanish audio
   
2. I cannot control the volume
   
3. The audio is choppy
   
4. The audio is not synchronized with the video
   
5. During installation, this error message appears on my screen: "You don't have sufficient priveleges"
   
6. During installation, this error message appears on my screen:"The following file is in use and can not be updated: C:\WINDOWS\FONTS\KING.TTF"
   
7. During installation, this error message appears on my screen:"WindowsNT is incompatible with this program"
   
8. The CD is not automatically installing to my computer
   
9. I cannot login
   
10. My computer freezes while I am running the program
    
11. The program is running slowly

1. I cannot change between English and Spanish audio To change between English and Spanish audio before you have logged in:
   1. Click on the NetSmartz icon located on your desktop
   2. You can choose between English and Spanish audio by typing in one of the login variations at the login screen
   
   
   To change between English and Spanish audio after you have logged in:
   
   1. Click on the “Options” button at the bottom of either the “Clicky’s Web World” menu or the “NetSmartz Rules” menu
   2. Within the “Options” menu, click on the language of your choice


2. I cannot control the volume

Once you have logged in, you can easily change the volume level by completing the following steps:
1. Click on the “Options” button at the bottom of either the “Clicky’s Web World” menu or the “NetSmartz Rules” menu
2. Within the “Options” menu, click on the desired volume level



3. The audio is choppy

Choppy or warbled audio can be caused by various factors. Click on one or both of the following links to learn about possible solutions to this problem:
1. Change computer settings
2. Update DirectX



4. The audio is not synchronized with the video

Audio and video can come out of sync for a number of reasons. Click on one or both of the following links to learn about possible solutions to this problem:
1. Change computer settings
2. Update DirectX



5. During installation, this error message appears on my screen: "You don't have sufficient priveleges"

Some software requires you login to your computer with a User Id and Password with administrator rights. Make sure the User Id and Password you are using has those rights




6. During installation, this error message appears on my screen:"The following file is in use and can not be updated: C:\WINDOWS\FONTS\KING.TTF"

This error message refers to a font that may already be installed on your computer. You will be given the option to either "Retry" or "Cancel." Click on the "Cancel" button to continue with the installation. This should not cause any problems with the installation process.




7. During installation, this error message appears on my screen:"WindowsNT is incompatible with this program"

This error message is not referring to the installation of the Netsmartz program as a whole. It is merely referring to a supplemental program called "Mixman," which is a part of the Dance Studio installation. Although Mixman will be installed on your system, the other vital programs will be unaffected. Click on "OK" to complete the installation process.




8. The CD is not automatically installing to my computer

Your computer may not be recognizing the autorun file, which notifies the computer to automatically run the install program. In this case, you can run the install program by completing the following steps:
1. Check to make sure the CD is in the correct CD drive
2. Click on the My Computer icon located on your desktop
3. Click on the drive that contains your CD
4. Click on the "NetSmartz_Setup.exe" file to begin installation




9. I cannot login

If you cannot login, you are probably using an incorrect login name. Try one of the following login names listed below:

Clicky:

clicky (English audio, no captions)
clicky_sa (Spanish audio, no captions)
clicky_ec (English audio, English captions)
clicky_sc (English audio, Spanish captions)
clicky_sa_ec (Spanish audio, English captions)
clicky_sa_sc (Spanish audio, Spanish captions)

NetSmartz:

nettie (English audio, no captions)
nettie_sa (Spanish audio, no captions)
nettie_ec (English audio, English captions)
nettie_sc (English audio, Spanish captions)
nettie_sa_ec (Spanish audio, English captions)
nettie_sa_sc (Spanish audio, Spanish captions)

webster (English audio, no captions)
webster_sa (Spanish audio, no captions)
webster_ec (English audio, English captions)
webster_sc (English audio, Spanish captions)
webster_sa_ec (Spanish audio, English captions)
webster_sa_sc (Spanish audio, Spanish captions)

 

10. My computer freezes while I am running the program

Computers can freeze up for a number of reasons. Click on one or both of the following links to learn about possible solutions to this problem:
1. Change computer settings
2. Update DirectX



11. The program is running slowly

Once you have logged in, you can easily change the volume level by completing the following steps:
1. Click on the “Options” button at the bottom of either the “Clicky’s Web World” menu or the “NetSmartz Rules” menu
2. Within the “Options” menu, click on the desired volume level



Changing Computer Settings
Select your operating system:
1. Windows 98
2. Windows 2000
3. Windows Millennium
4. Windows XP

Changing Computer Settings: Windows 98
Change your QuickTime settings by completing the following steps:
1. Click on the "start" button of your toolbar
2. Click on "Settings"
3. Click on "Control Panel"
4. Click on the QuickTime icon
5. Select “Video Settings” from the pull-down menu
6. Uncheck the box labeled, "Enable DirectDraw Acceleration"

Changing Computer Settings: Windows 2000
Change your QuickTime settings by completing the following steps:
1. Click on the "start" button of your toolbar
2. Click on "Settings"
3. Click on "Control Panel"
4. Click on the QuickTime icon
5. Select “Video Settings” from the pull-down menu
6. Uncheck the box labeled, "Enable DirectDraw Acceleration"

Change your audio-acceleration settings by completing the following steps:
1. Click on the "start" button of your toolbar
2. Click on "Run"
3. Type in "dxdiag" then click OK--this will open the DirectX Diagnostic Tool
4. Click on the "Sound" tab
5. Move the slider for "Hardware Sound Acceleration Level" to the far left
6. Click on the "Exit" button to close the DirectX Diagnostic Tool

Changing Computer Settings: Windows Millennium
Change your QuickTime settings by completing the following steps:
1. Click on the "start" button of your toolbar
2. Click on "Settings"
3. Click on "Control Panel"
4. Click on the QuickTime icon
5. Select “Video Settings” from the pull-down menu
6. Uncheck the box labeled, “Enable DirectDraw Acceleration"

Changing Computer Settings: XP
Change your QuickTime settings by completing the following steps:
1. Click on the "start" button of your toolbar
2. Click on "Settings"
3. Click on "Control Panel"
4. Click on the QuickTime icon
5. Select “Video Settings” from the pull-down menu
6. Uncheck the box labeled, “Enable DirectDraw Acceleration"