NetSmartz Support
Trilogy Networks is not currently providing technical support for the NetSmartz program. Feel free to browse through the FAQs listed below.

FAQ's

1. I cannot change between English and Spanish audio
   
2. I cannot control the volume
   
3. The audio is choppy
   
4. The audio is not synchronized with the video
   
5. During installation, this error message appears on my screen: "You don't have sufficient priveleges"
   
6. During installation, this error message appears on my screen:"The following file is in use and can not be updated: C:\WINDOWS\FONTS\KING.TTF"
   
7. During installation, this error message appears on my screen:"WindowsNT is incompatible with this program"
   
8. The CD is not automatically installing to my computer
   
9. I cannot login
   
10. My computer freezes while I am running the program
    
11. The program is running slowly
    

Known Issues

Issue:
During installation user is prompted for second installation cd. Upon inserting second cd and pressing enter the installation errors out.

Resolution:
After inserting the second cd the user must wait approximately 15 seconds
before pressing enter to continue with installation.

Issue:
Installation of "Dance Studio" into the windows 2000 operating system,
one of the installed components errors out.

Resolution:
Ignore message, message is pertaining to an old component of the app.

Issue:
Installing all components of Netsmartz software requires 1.2 GB of drive
space. Installation fails during install.

Resolution:
Installed software must be removed to accommodate installation of Netsmartz software.


Issue:
Changes to settings needed to run the Netsmartz software are not allowed in windows 2000/XP.

Resolution:
User must make sure that they have administrative privileges on the local machine.